Imibuzo Evame Ukubuzwa

FAQ

IMIBUZO EJWAYELEKILE UKUBUZWA

Imibuzo Evame Ukubuzwa

Ungabhalisa kanjani futhi ubuke izintengo?

I-LightCh8in ayidayisi ngokuqondile kubasebenzisi bokugcina, udinga ukungena ku-akhawunti yakho yelungu ukuze ubone amanani.Ukuze ubhalise njengelungu, uzodinga:

  1. Gcwalisa isicelo esifushane ngolwazi lwenkampani yakho.
  2. Layisha imibhalo esekelayo (ilayisensi yebhizinisi kanye nemvume yokudayisa kabusha), bese uyithumela kuwebhusayithi yethu.Sizobuyekeza futhi sigunyaze isicelo sakho phakathi namahora angu-24 ngemva kokuthunyelwa.
Ulenza kanjani i-oda?

1) Bhalisa bese ungena ku-akhawunti yakho.

2) Engeza izinto ofuna ukuzithenga enqoleni yakho yokuthenga.

3) Qedela inqubo yokukhokha.

4) Uhlelo luzokwazisa uma i-oda lakho lithunyelwa futhi likunikeze inombolo yokulandelela.

Ukhokha kanjani?

Siyazamukela izinkokhelo ze-PayPal nekhadi lesikweletu.

Ungawabona kanjani amanani?

I-LightCh8in ayidayisi kubasebenzisi bokugcina ngokuqondile.Osonkontileka kudingeka bangene ku-akhawunti yabo yamalungu kokuthi www.lightch8in.com ukuze babuke amanani.

I-mermership kanye nesaphulelo:

Ngingasitholaphi isaphulelo?

Dala i-akhawunti ye-LightChain futhi ungene ngemvume ukuze uthole izaphulelo ezikhethekile nezaphulelo futhi uthole ukuthunyelwa KWAMAHHALA kuwo wonke ama-oda angaphezu kuka-$500 kanye no-$10 wokuthunyelwa kwesilinganiso esiphansi kuwo wonke ama-oda angaphansi kuka-$500, atholakala kumalungu kuphela.

Ungasisebenzisa kanjani isaphulelo/amakhuphoni uma u-oda?

Faka ikhodi yakho yekhuphoni ngaphambi kokuphuma ukuze uthole isaphulelo sakho.

Kungani ngingakwazi ukubona amanani?

Ukuze usize amakhasimende ethu kangcono kakhulu, ulondoloze amanani ancintisanayo futhi unikeze amadili angcono kakhulu nezikhuthazo kumalungu ethu, asabelani ngezintengo zethu nomphakathi jikelele, sicela udale i-akhawunti futhi ungene ngemvume ukuze ubuke amanani akho.

Ungaya kusixhumanisi sokudala i-akhawunti kuwebhusayithi yethu futhi ugcwalise imininingwane eceliwe.Uzothola imininingwane yokungena kwe-akhawunti yakho kanye namanani entengo yelungu uma isicelo sakho sesamukelwe futhi sesicutshunguliwe.

Ukuthumela Nokuthenga

Ngingakuthola kanjani ukuthunyelwa kwamahhala?

Sinikeza ukuthunyelwa kwamahhala kumalungu ethu kuwo wonke ama-oda angaphezu kuka-$500 kanye no-$10 wokuthunyelwa kwenani eliphansi lama-oda angaphansi kuka-$500.

Ngingakwazi ukucela ukuthunyelwa okusheshayo kwe-oda lami?

Lapho ufaka i-oda lakho, ungakhetha kuzinketho zethu zokuhambisa ezisheshayo ze-UPS Express ezinesaphulelo ekuphumeni.

I-oda lami lizothatha isikhathi esingakanani?

Zonke izinto ezisesitokweni ezi-odwe ngaphambi kuka-3:30 EST zizothunyelwa ngalo lolo suku.Ama-oda azothunyelwa esuka komunye wozakwethu bokusabalalisa abatholakala ezweni lonke futhi kufanele afike ezinsukwini ezi-1-3 kuye ngendawo okuyo.

Iyiphi indawo lapho ngizo-oda ukuthunyelwa khona?

Ama-oda azothunyelwa esuka endaweni eseduze ye-warehouse kuye ngohlu lwamagama olutholakalayo lomthengisi.

Sinini isikhathi sakho esinqunyiwe ukuze i-oda lami lithunyelwe namuhla?

Ama-oda 3:30 EST azothunyelwa ngosuku olufanayo1-3 kuye ngokutholakala

I-oda lami licutshunguliwe kodwa ngifuna ukungeza Into.

Uma i-oda lingacutshungulwanga ungalungisa noma wengeze izinto ku-oda lakho.Uzothola i-imeyili ekwazisayo uma i-oda selicutshunguliwe.

Ngishoda Ngento ethile ku-oda lami;singakuxazulula kanjani lokhu?

Email our team at customerservice@lightch8in.com with your order number and details on the missing item(s). Customer service will contact you to resolve the issue.

Ngikutholaphi ukulandelela kwami?

Uzothola futhi uthumele i-imeyili ngolwazi lokulandelela olukwazisayo uma i-oda selicutshunguliwe.

Ngithole uhhafu we-oda lami kuphela ngisashoda ngezinto.

Email our team at customerservice@lightch8in.com with your order number and details on the missing item(s). Customer service will contact you to resolve the issue.

Izotholakala nini le nto?

I-Inventory ibuyekezwa nsuku zonke futhi ifakwe ohlwini lwento ngayinye kuwebhusayithi yethu.

Yiziphi iziqephu onazo esitokweni?

All available finish options are listed for each item on our website.  Custom finishes are available with a minimum order quantity and can be requested by emailing us at customerservice@lightch8in.com.

Ngingali-oda kanjani izinga lokushisa lombala ongaliphathi?

Zonke izinketho ezitholakalayo zokushisa ezinemibala zibalwe entweni ngayinye kuwebhusayithi yethu.

Special order color temperatures are available on request. Please email customerservice@lightch8in.com with more information.

Ithini i-Specs kule nto?

Chofoza ithebhu ye-spec sheet etholakala encazelweni yento kuwebhusayithi yethu ukuze ubuke noma ulande ishidi elicacisiwe.

Impahla yami izoba ngemuva kwe-oda kuze kube nini?

Isilinganiso sezinsuku zokulethwa kwe-oda lokubuyela emuva zizofakwa ohlwini olwazini lwempahla yento ngayinye kuwebhusayithi.

Isaphulelo sami asizange sisetshenziswe.

Email customer service at customerservice@lightch8in.com if your discount code wasn’t applied.

Ngifuna ukukhansela i-oda lami elingemuva ngingayithola kanjani imbuyiselo?

Email customer service at customerservice@lightch8in.com to cancel any order.  Refunds will be processed once the cancel request has been received.  Once an order has been shipped, customer is responsible for return shipment.  Refunds will be issued once the returned items have been received.

Sinjani isimo se-oda lami?

Sicela uhlole i-imeyili yokuqinisekisa i-oda lakho ukuze uthole ulwazi lokulandelela.

Imibuzo Evame Ukubuzwa Yamakhasimende

Ngingawatholaphi amadokhumenti omkhiqizo afana namamanuwali?

Sicela usithinte ukuze uthole amafayela e-PDF, sizobhekana nawo ngokushesha futhi ngokushesha:

Mailing us: info@lightch8in.com Usishiyela umlayezo ekhasini elithi CONTACT.
info@clslights.com">

Ngingathola usizo kunonkontileka onelayisensi?

Ukubuyisela kanye newaranti:

Ngiyicubungula kanjani imbuyiselo?

Click the RMA link on on the website.  Fill out the requested information and email the completed forms to our team at customerservice@lightch8in.com and we will contact you to complete the return process.

Ngisicubungula kanjani iwaranti?

Click the Warranty Claim/RMA link on on the website.  Fill out the requested information and email the completed form to  our team at customerservice@lightch8in.com. Submit photos of the products under warranty and customer service will review the information in order to honor your warranty claim.

Kungani ngingakwazi ukubona amanani?

Ukuze usize amakhasimende ethu kangcono kakhulu, ulondoloze amanani ancintisanayo futhi unikeze amadili angcono kakhulu nezikhuthazo kumalungu ethu, asabelani ngezintengo zethu nomphakathi jikelele, sicela udale i-akhawunti futhi ungene ngemvume ukuze ubuke amanani akho.

Ungaya kusixhumanisi sokudala i-akhawunti kuwebhusayithi yethu futhi ugcwalise imininingwane eceliwe.Uzothola imininingwane yokungena kwe-akhawunti yakho kanye namanani entengo yelungu uma isicelo sakho sesamukelwe futhi sesicutshunguliwe.

Ngingayithola kanjani ikhredithi yale Nto?

Chofoza isixhumanisi se-RMA esikuwebhusayithi.Gcwalisa imininingwane eceliwe kanye namafomu agcwalisiwe nge-imeyili ethimbeni lethu kucustomerservice@lightch8in.comfuthi othile uzoxhumana nawe ukuze aqedele inqubo yokubuyisela bese ukhetha inketho ye-akhawunti yami yekhredithi.

Iyini iwaranti emikhiqizweni yakho?

Ulwazi lwewaranti lufakiwe nencazelo yomkhiqizo ngamunye kuwebhusayithi yethu.

Umsebenzi wami ukhanseliwe, ngifuna ukubuyisela izinto kufanele ngikhokhele ukuthunyelwa?

Yebo, ikhasimende linesibopho sezindleko zokuthumela zazo zonke izinto ezibuyisiwe esezithunyelwe kakade.Ilebula yokubuyisela ukuthunyelwa ingacelwa ngezindleko zekhasimende ukuze ubuyisele izinto zakho futhi uthole imbuyiselo noma ikhredithi ye-akhawunti.

I-Smart(Bluetooth/WIFI) Ukukhanyisa

Uzisetha kanjani kabusha izibani ze-RGBW zibe Isilungiselelo Esizenzakalelayo?

Indlela 1: Ukusebenza kohlelo lokusebenza.

Cindezela isithonjana sesibani, bese kuvela iphaneli yokulawula ezansi kwesikrini.Chofoza "susa" ekhoneni eliphezulu kwesokunxele lephaneli yokulawula.Ngemuva kokuthi "susa" isibani, ukulungiswa kuzocwayiza kancane kancane izikhathi ezintathu, okubonisa ukuthi isibani singaphandle kwenethiwekhi futhi ukubuyisela ukusetha kwefekthri kuphumelele.
Indlela yesi-2: Ukusebenza Mathupha.

Vula izibani imizuzwana engu-15, bese ucisha imizuzwana emi-5.Phinda izikhathi ezingu-4.Ngemva kokuqeda, ukukhanya kuzocwayiza kancane izikhathi ezingu-3, ​​futhi kubonisa ukuthi umsebenzi uphumelele.

Uyini umehluko phakathi kwe-fixture flicker ne-flash?

I-Flickerkusho insimbi kwesinye isikhathi igqamile, kwesinye isikhathi ifiphele;

I-Flashkusho ukukhanya okusheshayo nokungavamile.

Ngakho uma ukhanyisa isibani, uma silokoza kancane, kuyinto evamile;

Kodwa uma ibaneka ngemva kwesikhathi esithile, lokho kuyinto engavamile, hlola ukuthi uhlelo lokuphakela amandla luyasebenza futhi i-Bluetooth ixhumeke ngempumelelo.

Isibani ESISHA silokoza okokuqala, ingabe sijwayelekile noma cha?

Kuvamile uma iflicker ihamba kancane, kusho ukuthi ukukhanya kuvuliwe kodwa ayikaxhumanga isignali ye-Bluetooth.

Siyini isizathu sokuthi isibani ESISHA singacwayizi ngesikhathi sokuqala?

Ayibuyiselanga ukusetha kwasefekthri, Ungenza izibani zisethwe kabusha kusethingi yasefekthri ngokusebenza mathupha.

Vula izibani imizuzwana engu-15, bese ucisha imizuzwana emi-5.Phinda izikhathi ezingu-4.Ngemva kokuqeda, ukukhanya kuzokhanyisa kancane kancane izikhathi ezi-3, futhi kubonisa ukuthi ukusebenza kuphumelele.

Kungani ngivula iswishi, kodwa ukukhanya kucishiwe?

Ukusebenzisa uhlelo lokusebenza kudivayisi yakho yeselula ukusesha futhi ubone ukuthi ungawathola yini amasignali e-Bluetooth.Uma l, bese unezela futhi ukulawula izibani ngqo, Ngakho kuyinto evamile.Uma isibani sitholwa, hlola ukuthi uhlelo lokunikezela amandla kanye nezintambo zizinzile noma cha.

Ingabe ibanga liyefana lokwengeza amalambu namalambu okulawula?

Ububanzi bokwengeza izibani ekupheleni kweqembu kufanele bube phakathi kwama-15 ft, futhi ububanzi bebanga lokulawula izibani bungaphakathi kwama-30 ft.

Kungani ngikwazi ukusesha amasignali, kodwa izibani azixhumeki?

Isizathu:

1) Isignali ibuthakathaka kakhulu, futhi kungase kudingeke usondele eduze kwayo

2) Isibani noma thola isiphindaphinda sesiginali ukuqinisa ukwamukela isignali.Sicela usithinte uma ukholwa ukuthi udinga umuntu ophindayo.

3) Inguqulo yesistimu kamakhalekhukhwini ayihambelani nemojuli yethu ye-Bluetooth.

4) Umakhalekhukhwini oseduze nezibani kufanele ube ngaphansi kuka-15 ft ngenkathi wengeza amalambu noma usebenzisa uhlelo olulungile lweselula.

Siyini isicelo sokufakwa kohlelo lokusebenza?

I-BLE Mesh idinga idivayisi okungenani isekele i-Bluetooth 4.0+LE, ngakho Uhlelo Lokusebenza ludinga kanje:

I-Android 4.4.2 noma ngaphezulu kwe-4.4.2
I-IOS 9.0 noma inguqulo yesistimu entsha, i-iPhone 4S noma inguqulo entsha.ewer

Siyini isicelo sokufakwa kohlelo lokusebenza?

I-BLE Mesh idinga idivayisi okungenani isekele i-Bluetooth 4.0+LE, ngakho Uhlelo Lokusebenza ludinga kanje:

I-Android 4.4.2 noma ngaphezulu kwe-4.4.2
I-IOS 9.0 noma inguqulo yesistimu entsha, i-iPhone 4S noma inguqulo entsha.ewer

Indlela yokuxazulula ukwehluleka kokwengeza izibani ?

Landela imiyalelo yolimi lohlelo lokusebenza ukuze wengeze futhi.Uma namanje ingakwazi ukwengeza, bheka ukuthi i-Bluetooth ivuliwe noma cha, uma kungenjalo, vula i-Bluetooth bese uvule kabusha Uhlelo Lokusebenza ukuze wengeze izibani.

Uma amafoni amaningi engeza amalambu, umakhalekhukhwini owodwa uphuma ku-App futhi unqamule amalambu, bese kuthi omunye umakhalekhukhwini ukwazi ukuxhuma, kusho ukuthi kuhlala kunomakhalekhukhwini owodwa kuphela okwazi ukulawula izibani ngesikhathi esisodwa.

Lapho uvula Uhlelo lokusebenza futhi ubone "Bluetooth reconnect," kodwa namanje awukwazi ukulawula isibani, kanjani ukubhekana naso?

Uphuma ku-App, hlola ukuthi i-Bluetooth ivuliwe noma cha, vula i-Bluetooth yeselula bese uvula kabusha i-App, bese wenza kabusha i-App futhi ngemva kwemizuzwana engu-30.

UFUNA UKUSEBENZA NATHI?